Shipping policy

Shipping Days

We ship Monday through Wednesday so your plants are not stuck in transit over the weekend. In-stock orders are processed and shipped in the order they are received.

Carrier & Speed

All orders ship by UPS Ground by default. For faster delivery, upgrade to UPS 2nd Day Air or UPS Next Day Air at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Costs & Overages

Shipping prices vary based on box size, weight, time of year, and UPS surcharges. The shipping charged at checkout, including the rates for 2nd Day Air and Next Day Air upgrades, is an estimate and not an exact figure. If the actual cost of shipping your order is higher than the amount charged for any reason, we will notify you of the overage and send an invoice for the difference.

Shipping Insurance & Live Arrival Guarantee

Add Shipping Insurance at checkout together with 2nd Day Air or Next Day Air shipping and your order is covered by our Live Arrival Guarantee. See our Refund Policy for details.

Weather Protection & Order Holds

Live plants are sensitive to temperature. During hot or cold weather we strongly recommend adding insulation or a heat pack at checkout. We may delay a shipment until conditions are safer for your plant, and we will let you know if we do.

Need us to hold your order? Purchase our 1-Week Hold option in the store. There is a fee for holds because our staff care for and maintain your plant while it stays with us.

Imports & Pre-Orders

Import and pre-order plants ship when they are ready, usually in 1–3 weeks but sometimes 5 weeks or longer. Depending on the plant, we may hold and acclimate it before shipping or ship it to you right away. We will let you know the plan for your specific order. If we are unable to fulfill an import or pre-order, you will receive a full refund.

Combined Orders

Orders that include both in-stock and import or pre-order items may ship together when everything is ready, unless we arrange otherwise with you.

Where We Ship

We ship within the continental United States, Alaska and Hawaii. Additional shipping surcharges may apply for remote areas, including Alaska, Hawaii, Puerto Rico and similar locations. If your order requires additional shipping, we will contact you with the overage and send an invoice for the difference.

Shipping Address

Please double-check your address at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer.

Questions?

Email info@midfloridaexotics.com.