Keeping the Flame

Every plant leaves our hands as carefully as it arrived in them. We hand-pack each order with protective wrap, soil secured, leaves cushioned, and labeled, so it travels safely. Orders ship Monday through Wednesday by UPS Ground, so your plant never sits in a warehouse over the weekend. In-stock orders are packed and shipped in the order they’re received.

Want it faster? Upgrade to 2nd Day Air or Next Day Air at checkout. When it’s very hot or cold, add insulation or a heat pack. It’s the best protection your plant can have on the road.

Open your box as soon as it arrives. Record a video as you unbox, showing the package and your plant’s condition. If anything is wrong, send us that video within 12 hours of delivery. We’ll review it and work out the right fix based on the plant’s condition and the cause, such as a packing issue or a carrier problem.

Because these are living plants, all sales are final. Some travel stress, like a droopy or yellowing leaf, is normal and isn’t damage. Healthy roots mean a healthy plant.

Your plant just went on a journey, so give it a few days to settle in.

Every plant has its own needs, so each listing includes care for that plant: light, water, soil, humidity, temperature and feeding. Not sure? Ask us. We want your plant to thrive as much as you do.

Some of our most coveted plants come from specialty growers overseas. Import and pre-order plants ship when they’re ready, usually in 1–3 weeks, though it can take up to 5 weeks or longer. Depending on the plant, we may hold and acclimate it with us before it ships, or send it straight to you. Either way, we’ll let you know the plan for your specific plant or order. The rarest things are worth the wait.